There are many aspects of the HHA website which can be viewed without providing personal information, however, for access to certain and future Houseboat Hirers Association customer support features you are required to submit personally identifiable information. This may include but not limited to your name, telephone and email address.
We may collect personal information in a number of ways, including directly from you in person, by email, over the telephone, through written communications (such as letters and faxes) or by you completing forms or submitting information on the HHA website.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer feedback services. Those companies will be permitted to obtain only the personal information they need to deliver the service. Houseboat Hirers Association takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
If you choose to send an enquiry/booking to a HHA member on the HHA website, your personal information, including your email address and any other information you supply, will be visible to the relevant member so that they can reply directly to you. Enquiries sent using the HHA website are also available for review to a limited number of HHA employees, who may be asked by a member or others for their past enquiry information.
For each visitor to reach the HHA website, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the HHA website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at the HHA website. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
We gather and share information concerning the usage of the HHA website with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on the HHA website use electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the HHA website and to help determine how you found the HHA website.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Houseboat Hirers Association reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Our members are here to help organise your next houseboat holiday.
Please contact the operator of the Houseboat of your choice direct with your enquiry.